We are always working to resolve problems that come up in SO-Aware. If your problem is listed below, we are aware of the issue and are working to fix it as soon as possible.

Installation issues

You can not activate the product during the installation process

The SO-Aware installer requires Internet connection for activating the product during the installation. For those scenarios in which the activation fails during the installation process, the installer is also dropping a file “activation.exe” in the “[Program Files]\Tellago Studios\SO-Aware” folder that you can run to activate the product at any time. You need to pass the activation key as first argument to that application (for instance, activation.exe XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXXXXX), and the application will tell you whether the product was successfully activated or not. Remember that you can only start using SO-Aware after the activation was completed successfully.

You receive a configuration error while trying to browse the repository

If the configuration error you receive looks as follow,

<sectionGroup name="scripting" type="System.Web.Configuration.ScriptingSectionGroup, 
System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35">

<section name="scriptResourceHandler" 
type="System.Web.Configuration.ScriptingScriptResourceHandlerSection, 
System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"
 requirePermission="false" allowDefinition="MachineToApplication"/>

<sectionGroup name="webServices" 
type="System.Web.Configuration.ScriptingWebServicesSectionGroup, 
System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35">

You need to modify the IIS Application pool where the application is running to use .NET 2.0.

The setup suddenly stops with an error 1603 in IIS 7.0 (Windows 7 or Windows 2008 R2)

The IIS 6 Metabase Compatibility role must be enabled for installing the application properly in IIS 7.0  

Please view the Windows 7 Check List: Windows 7 Installation Check List

Usage issues

Chrome, Opera, Firefox Style sheet causes incorrect display and scrolling of web page

The Latest versions of Internet Browsers: Google Chrome, Opera, and Mozilla Firefox apply stylesheets different than Microsoft's Internet Explorer. While the SO-Aware Web site portal was created as a user interface to help manage the SO-Aware Repository, it was developed to take advantage of Microsoft's Internet Explorer latest release. We are aware of the stylesheet issues  in Chrome, Opera and Firefox and are currently working to fix these issues. This cosmetic issue will not in anyway hinder your usage of the product. However we would like you to know, that there are many api's, such as the RESTful OData, and PowerShell provider, and development tools available to create custom user interfaces if the web site management portal does not fit your needs.

Images not being rendered correctly for "Monitoring Section"

For International users, other than USA, regional settings can cause incorrect date formats for the graphs and charts, which yield images from not being displayed to due incorrect dynamic  urls being generated. We are aware of this issues and working on an update. For a workaround, change your web.config regional settings for the SO-Aware web portal to be en-us. 

For example: 

<system.web>

                               <globalization uiCulture="en-US" culture="en-US" />

Don't see your issue listed above?

If you have found a new problem that is not listed on our Known Issues page, please send us an email to support@tellagostudios.com, and we will help you troubleshoot the problem.